Why founders love working with ScaleWithCFO

One of the key things at ScaleWithCFO is replying to 90% of emails within 2 hours. Here’s why: monthly reports, cash flow forecasts, and financial planning can wait a few days - they are rarely super urgent. On average, founders will have an urgent inquiry once a week, asking a question that can vary widely.

For example, they might have a call with investors who suddenly ask about financial metrics and need further clarification. Sometimes, they need to make hiring decisions but first want to assess the cash impact. Other times, they want to engage a third-party marketing agency and seek a CFO’s opinion on the agency’s proposed plan. While not a marketing expert, ScaleWithCFO still provide valuable insights that founders appreciate. There are many such examples, ranging from operational to marketing and finance. In some cases, founders even come across an article and want to hear a fractional CFO’s opinion on it.

These situations provide the most short-term value. That’s why unlimited email support and regular strategic meetings are offered, with 90% of emails answered within 2 hours and a guaranteed response time of 24 hours.

Founders also have access to the calendar and can arrange a video call anytime. Interestingly, meetings never feel excessive - founders value their time and only book calls when truly necessary, not for random chit-chat. Daily rates aren’t part of the model. Founders don’t like them because they never know exactly when they'll need their CFO’s help, especially for urgent matters.

Companies operate in a fast-paced environment, and urgent matters require quick responses. This happens often. That’s why a monthly retainer model is used to provide ongoing CFO support - whenever founders need it. This includes monthly reports, financial modelling, investor call preparations, working on exit plans, finance reviews, strategic calls, etc. Specific services always differ based on the founder’s needs.